Refund policy

We want you to love your hat. If something isn't right, you can return it within 7 days of delivery.

Eligibility

• Hats must be unworn, undamaged, and have all original tags attached.
• Items that show signs of wear, have been altered, or are missing tags can't be accepted.

How to start a return

Email us at brimbrothershats@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Returns sent without contacting us first may not be accepted.

Return shipping

The customer is responsible for return shipping costs, unless the item arrived defective or we sent the wrong item. In those cases, we'll cover return shipping.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days of receiving the return. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable.

Exchanges

Want a different hat? We're happy to exchange. Email us at brimbrothershats@gmail.com within 7 days of delivery to arrange it.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If your hat is damaged, defective, or not what you ordered, email us within 48 hours of delivery with your order number and photos, and we'll make it right.

Questions

Reach us anytime at brimbrothershats@gmail.com.